FAQ

At Propair, we have several frequent boarding addresses. Propair uses private terminals (FBOs) for some of these destinations, especially in major centers. These establishments are generally located just a few minutes from the main terminals.

We can take care of your transportation between your accommodation and the airport. This service is available from Quebec City, Dorval and Rouyn-Noranda.

• Bus rental
• Limousine rental (service not available in Rouyn-Noranda)
• Car rental
• Cab

At Propair, turnaround times are very short and we make sure our flights are flexible. We suggest you arrive between 1 hour and 30 minutes before your flight to ensure efficient boarding.

Cancellation fees may apply. Please notify us as soon as possible if you need to cancel your flight. Contact us at 1 819-762-0811.

For our Propair flights, no customs clearance is required. Except for certain U.S. charters.

Before their 36th week:

Pregnant women can travel on Propair flights without a medical certificate.

Between the 37th and 38th week:

Pregnant women may travel provided they present a medical certificate drawn up within the last 72hrs before departure by an approved doctor or midwife at check-in. This certificate must confirm the number of weeks of pregnancy, the date(s) of travel and must also state that the passenger is fit to fly.

39th week and over:

Pregnant women cannot be accepted on airline flights after the 39th week, so the return flight must take place earlier.

Pregnant women who wish to travel with a baby on their lap may do so.

Pregnant women may not sit in the bulkhead or emergency exit rows. In addition, it is strongly recommended that pregnant women sit on the window side of the aircraft, to facilitate movement in the event of evacuation.

Baby from 7 days to 23 months

• Only one baby under the age of two may travel free of charge if seated on the lap of a passenger aged 16 or over. The parent/guardian is entitled to one extra piece of luggage (stroller, playpen, car seat) not included in the baggage allowance.
• The baby for whom a seat has been purchased must be properly installed in an approved child restraint system, and the applicable fee must be paid. Regular baggage allowance applies.
• Identification showing the child's date of birth is required at check-in. Travel for infants under 7 days of age requires a doctor's medical certificate authorizing travel.
• Canadian Aviation Regulations do not allow adult passengers (over 16 years of age), for any reason whatsoever, to care for more than one infant on board the aircraft. This rule applies both to a baby sitting on the adult's lap (occupying the same seat as the adult) and to a baby in a restraint system.

Children aged 2 to 11

• This passenger is considered a child for the purposes of air travel and will pay the applicable fare (child fare), if available, when accompanied by a ticketed passenger at least 16 years of age for the duration of the trip.
• This passenger must be supervised by a passenger aged 16 or over, or left with the carrier's minor escort service, if applicable, for children aged 8 or over traveling alone (see section, Unaccompanied minors).
• For children aged 8 to 16 inclusive, an unaccompanied child travel service is available. See "Unaccompanied minors" section for more information.
• The use of an approved child restraint system is optional for children aged two and over.

Children aged 12 and over

• This passenger is considered an adult for air travel purposes, and the applicable adult fare must be paid. This passenger may travel unaccompanied and unsupervised. They may also accompany an infant or a child aged 7 days to 11 years, if 16 years or older.
• Children aged 12 to 16 inclusive may use the minors' escort service at the request of their parent/guardian. Please note that for any request to accompany minors in this age group, the travel restrictions relating to the minors' accompaniment service will apply.

All reservations for babies and/or children under 12 must be made with the reservation center.

Pets :

Only domestic dogs and cats are accepted on board our flights under certain conditions. Only one pet per flight.

The pet must be in an appropriate cage or carrier and will be included in the customer's carry-on baggage allowance. The cage must be placed under the seat in front of the passenger, and the pet must remain in the closed carrier under the seat at all times. The passenger assumes full responsibility for the animal.

• The maximum dimensions of the cage are: 10" x 15" x 9" (length + width + height).
• The weight of the animal and the cage must not exceed 13 lbs.

Only properly ventilated cages are accepted. The cage must be large enough to allow the animal to stand up, turn around and lie down in comfort and safety. No part of the animal may protrude from the cage. Transport may be refused if the cage is too small.

The pet must be at least 12 weeks old and fully weaned.

Passengers travelling with pets may not sit in the bulkhead or emergency exit rows. Specific seats will be assigned to you at check-in to ensure compliance with procedures and regulations in force.

In case of allergies, there must be a minimum of 5 rows between a passenger allergic to dogs and/or cats and a passenger traveling with the animal in the cabin. If they are seated 5 rows or less apart, the allergic passenger will be relocated to the opposite side of the aisle from the aircraft exit, to avoid crossing the aisle with the pet.

All reservations for pets must be made with the reservations center at least 72 hours in advance. A fee per segment is applicable at the time of booking.

Service animal :

A certified guide dog or service animal is accepted on board any Propair aircraft provided it is held in a harness. At the time of booking, the passenger must also provide a certificate attesting that the animal has been trained by a professional animal training organization for the purpose of assisting a person in need of assistance.

The carrier will accept, free of charge, the service animal of a person requiring assistance. This person will be entitled to the full baggage allowance.

The carrier will determine, in consultation with the person requiring assistance, where he or she and the animal will be seated on the aircraft to ensure sufficient space.

How to make a request

Depending on the conditions of the ticket, changes or refunds can be made by calling the reservation center or by e-mailing reservations@propair.ca. The telephone numbers and opening hours of the reservation center can be found in the "Contact" section of the website.

Booking, confirmation, validity

It is important to note that tickets are valid for a maximum of one year from the date of booking, and that even confirmed bookings are subject to cancellation without notice if :

• To comply with a government regulation;
• To comply with a government request for emergency transportation;
• In case of force majeure
• Failure of the passenger to comply with check-in and boarding requirements.

Cancellation by passenger

Full details of your fare including cancellation conditions are available on your detailed ticket receipt.