Baggage Policies

• A fee applies for all sports equipment and items. The maximum weight for any item is 25 lbs per container and/or piece of equipment.
  
  Sports equipment not listed in the table below is not accepted on board our aircraft, with the exception of hockey bags, which are accepted free of charge. All sports items and/or equipment are only accepted on board our Beechcraft 1900D aircraft.
  
  Passengers must mention any sports items or equipment when making their reservation at least 48 hours before their flight. If advance notice is not given, the sports item or equipment may be refused at check-in. A maximum of one sports item/piece of sports equipment is allowed per flight.
  
  The baggage allowance fee does not apply to sports equipment, meaning that only the fee per piece of equipment will be charged. Depending on the flight's capacity and expected load, boarding confirmation will take place 24 hours before the flight.
  
  The table below lists the sports equipment that is accepted:

   

  Below is the list of accepted sports equipment:

   

  Accepted Sports Equipment

  Sports Item	Packing Instructions
  GOLF BAG	Max: 10 clubs, 10 balls, 1 pair of shoes. Must be in a rigid or molded case. If not fully closed, Propair Inc. reserves the right to refuse it. Clubs must be covered—Propair Inc. is not liable for damage or loss if not.
  BICYCLE	Max 1 per passenger. Must be in a box or case. Wheels must be removed and partially deflated. Pedals must be removed.
  SKIS & SNOWBOARDS	Max length: 9 feet. Must be in a travel case. Poles should be in the same bag if possible. Motorized boards are not allowed.
  DIVING EQUIPMENT	Accepted items: diving mask and snorkel, weight belt/harness, 1 pair of fins. Oxygen tanks are not allowed. Must be packed properly; Propair Inc. is not responsible for improperly packed items.
  KITESURF:	Max 1 per flight or 2 in the same case. Max length: 9 feet. Must be in a rigid or molded shipping case. Soft cases are accepted. If not in a proper case, Propair Inc. may provide a plastic bag.
  RECREATIONAL FIREARM The maximum weight of ammunition must not exceed 11 lbs per passenger. Passengers must be 18 years of age or older to transport a firearm.	Firearms used for sport purposes (e.g. hunting rifles, BB guns, biathlon rifles, and paintball markers) are accepted as checked baggage only. Firearms must be unloaded. Must be rendered inoperable with a locking device (e.g. gun lock). Must be stored in a locked, opaque hard casespecifically designed for this purpose, which cannot be easily broken during transport. A maximum of two firearms per case is allowed. Ammunition must be packed separately from the firearm. Propair Inc. is not liable for any equipment that is improperly packed.

   

   

Musical instruments are accepted as checked baggage, carry-on baggage, or valet baggage, subject to space availability.

Checked baggage: The instrument must comply with the size limits of 158 cm total linear and must not exceed 25 lbs.

Unchecked baggage: Maximum weight of 13 lbs / Maximum size 15 in. x 13 in. x 7 in.

Valet baggage: Maximum weight of 13 lbs / Maximum size 9 in. x 10 in. x 15 in.

One instrument per passenger may be accepted as valet baggage and will be placed in the aircraft closet. This replaces carry-on baggage, meaning that if the passenger wishes to use valet baggage for a musical instrument, no carry-on baggage will be accepted on board.

Large instruments such as cellos or double basses are not accepted on board our aircraft.

Passengers are responsible for properly packing their instruments for travel to ensure their safety and integrity. Propair cannot be held responsible for damage if they are sent in the cargo hold.

Propair must be notified at least 48 hours in advance if the passenger plans to carry firearms. Passengers must be 18 years of age or older to transport a firearm.

Packaging instructions

Firearms and ammunition must not be stored in the same container.

A declaration form must be completed at check-in for each case containing a firearm. On the form, you must certify that the firearms are unloaded.

All firearms must be:

Unloaded;
Stored in an opaque, locked case specially designed for this purpose, which cannot be easily broken during transport.
The maximum weight of ammunition per passenger must not exceed 11 lbs. Ammunition must be packed separately from firearms. Explosive or incendiary cartridges are prohibited.

Dangerous goods are prohibited at all times, including but not limited to:

• Explosives

• Flammable gases, toxic gases (e.g., pepper spray), non-flammable and non-toxic gases

• Flammable liquids

• Flammable solids

• Oxidizing materials and organic peroxides

• Toxic and infectious substances

• Radioactive materials

• Corrosive materials

• Various other regulated hazardous materials

Refusal to Transport Passengers or Goods

Propair may refuse to transport any person for various reasons, including but not limited to the following:

Without limiting the generality of the above, the following are examples of prohibited behaviors where the carrier may, at its discretion, take action to ensure:

• the comfort or physical safety of the individual, other passengers, or employees;

• the security of the aircraft;

• the unobstructed performance of the crew’s duties;

• or the safe and proper operation of the flight.

Refusal may occur in the following cases:

• The person is, in the reasonable opinion of a responsible carrier employee, under the influence of alcohol or drugs (except for a patient under medical treatment).

• The person's behavior or condition is or has been known to be abusive, offensive, threatening, intimidating, violent, or otherwise disorderly and, in the reasonable opinion of a responsible carrier employee, may disrupt the physical comfort or safety of others, hinder crew members in the performance of their duties, or compromise the safe operation of the flight.

• The person poses a risk or danger to themselves, to others (including a pregnant passenger and her unborn child), or to property.

• The person fails to comply with the carrier’s instructions or to cease any prohibited behavior.

• The person smokes or attempts to smoke on board the aircraft.

• The person continues to use a cell phone, laptop, or other electronic device after being instructed by a crew member to stop.

• The person is barefoot.

• The person is inappropriately dressed.

• The person possesses a prohibited item or weapon, whether concealed or not. However, the carrier will transport law enforcement officers or military personnel who meet the qualifications and conditions set by government regulations.

• The person has resisted or is likely to resist escort agents.

In such cases, Propair is not liable for refusing transportation and no compensation will be granted.

Propair makes every effort to ensure that baggage is handled with care. However, please note that liability for damage to, delay in delivery of, or loss of baggage is limited in accordance with Propair's General Conditions of Carriage, unless a higher value has been declared in advance and a surcharge paid.

A claim for baggage can only be made on behalf of a single passenger.

The carrier's liability is limited to the declared value of the baggage.

All baggage or goods presented for carriage may be inspected by the carrier. Items of baggage or goods presented for carriage will not be carried:

• If they may present a danger to the aircraft, persons, or property; or

• If they are likely to be damaged by air transport; or

• If they are not properly packaged; or

• If their carriage would contravene the laws, regulations, or orders of Canada.

• If baggage or cargo cannot be carried on board the aircraft due to its weight, size, or nature, Propair must, prior to departure, refuse to carry all or part of the baggage or cargo.

Pet policy

Only domestic dogs and cats are accepted on board our flights, and only one pet is allowed per flight.

The pet must be placed in an appropriate cage or carrier and will count toward the customer’s cabin baggage allowance. The cage must be placed under the seat in front of the passenger, and the animal must remain at all times inside the closed carrier under the seat. The passenger assumes full responsibility for the animal.

Maximum cage dimensions: 10 in x 15 in x 9 in (length x width x height)

The combined weight of the animal and the cage must not exceed 13 lb.

Only properly ventilated cages are accepted. The cage must be large enough to allow the animal to stand on all four legs, turn around, and lie down comfortably and safely. No part of the animal may extend outside the cage. Transport may be refused if the cage is too small.

The pet must be at least 12 weeks old and fully weaned.

Passengers travelling with a pet may not be seated in bulkhead rows or emergency exit rows. Specific seats will be assigned at check-in to ensure compliance with current procedures and regulations.

In the event of allergies, there must be a minimum of 5 rows between a passenger allergic to dogs and/or cats and a passenger travelling with an animal in the cabin. If they are seated 5 rows apart or fewer, the allergic passenger will be relocated to the opposite side of the aircraft, and seating will be arranged to avoid passing the row with the animal.

All pet reservations must be made with the reservations center at least 72 hours in advance. A fee per segment applies at the time of booking.

Service animals

A guide dog or certified service animal is accepted on board any Propair aircraft, provided it is kept in a harness. At the time of booking, the passenger must provide a certificate confirming that the animal has been trained by a professional training organization to assist a person requiring assistance.

The carrier will accept, free of charge, the service animal of a person requiring assistance. This person will retain their full baggage allowance.

The carrier will determine, in consultation with the person requiring assistance, where the passenger and the animal will be seated in the aircraft to ensure sufficient space.